Job Description
Main Job Responsibilities:
Internal Corporate Operational Enhancement:
- Determine gaps and risks in the areas of: Delivery, Customer Success, Sales, Operations, Executive Management, and People & Culture.
- Propose internal projects plans to amend gaps and inefficiencies.
- Kick off internal projects to enhance defined areas of required improvement.
- Manage the internal projects by issuing tasks and ensuring timely and effective completion with KPIs.
- Perform “post project closing” activities to ensure proper change management and maintenance.
- Track logging of related new policies (if any) or changes to existing ones.
Risk Identification:
- Flag and maintain log of risks through analyses using various tools depending on situation.
- Conduct monthly analyses to assess potential opportunities for improvement.
Corporate Goals:
- Track corporate and departmental goal completion.
- Assess and flag any risks of non-completion and blockers to completion.
Research & Analysis:
- Maintain knowledge of industry findings and trends that could be implemented internally.
- Produce a monthly report of organisational health with KPIs.
- Report against changes from internal projects and their impact.
Internal Automation:
- Maintain the automation architecture.
- Prioritise applications, features, and modules based on company risk & needs.
- Oversee the successful development and delivery of the applications.
Sales Reporting:
- Generating Sales related reports for upcoming projects.
- Generating reports about priority leads, opportunities, and accounts.
- Maintaining a log of key project updates.
System Upkeep:
- Review and understand existing system and how different modules feed into the operational spaces.
- Ensure and govern correct use of Avertra’s ERP system in the operational capacity.
- Escalate and deal with misuse of Avertra’s ERP system in the operational capacity.
- Research potential areas of improvement or automation of system interaction.
Skills
Requirements
Needed Competencies:
- Attention to Detail: Excellent analytical skills, along with the ability to create detailed reports.
- Interpersonal Communication: It is imperative that you are able to connect and develop relationships with various stakeholders in the organisation at various seniority levels, all the way from Chiefs to juniors.
- Risk & Impact Assessment: Ability to assess and manage risks and impact in the process of decision making.
- Creativity: Since this role goes beyond reporting, creativity is key in order to be able to develop the best solutions that are unique to the context at hand.
- Data Visualization: Data visualisation is a must have.
Knowledge, Skills and Abilities:
- Excellent research skills.
- Past experience in an operational or HR role is highly preferable.
- Native or excellent written and verbal English skills is a hard must.
Preferences:
- Experience in the technology or utility industry.
- Preferably holder of an American or EU passport.
Education: A bachelor’s degree in Business Administration, Economics, or any relevant degree
A Master’s degree or MBA is a major plus.
Travel: Upon request by Executives.
Work Schedule: Local Jordanian office hours with flexibility.
Job Details
- Job Location
- Amman Jordan
- Company Industry
- IT Services
- Company Type
- Employer (Private Sector)
- Job Role
- Management
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1