Customer Experience Officer

Roles and Responsibilities 

• Act as the main point of contact between the customer and the internal departments at ORP.
• Respond to customer queries and ensure it's done in a timely and effective manner via phone, email, social media, or chat applications or customer touch points implemented at ORP.
• Actively observe and ensure excellent  customer experiences across all channels.
• Collaborate with internal stakeholders to ensure customer satisfaction. 
• Collaborate customer feedback processes on product ranges and new releases, as well as preparing reports.
• Document processes and logging technical issues, as well as customer compliments and complaints.
• Follow the SOP’s and ensure minimum turn-around time to resolve customer issues.