Officer -Patient Experience Customer Services

Job Summary

To administer and support the patient life cycle to meet company’s objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and/or service the healthcare facility provides.

Job Responsibilities 1

• Ensure that a positive patient/visitor experience is well maintained in the area.
• Assist in planning, directing and overall coordination of Guest Relation services.
• Interact directly with patients, families, visitors and staff on a daily basis.
• Facilitate real time service recovery as it directly connects to the patient and their family.
• Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.
• Serve as a bereavement resource while on duty.
• In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.

Job Responsibilities 2

• Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement.
• Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.
• Assist the Director in establishing value generating business partnerships.
• Oversee the day-to-day partner operations to ensure fruitful partner experience.