Health Club Telesales Agent

• Membership Sales: Proactively contact potential clients to inform them about the health club’s facilities, services, and membership benefits. Aim to secure new memberships and renew existing ones by effectively communicating the value and features of our health club.
• Client Engagement: Build and maintain strong relationships with clients through regular follow-ups and personalized communication. Understand and anticipate client needs to better align our offerings with their fitness goals.
• Promotions and Campaigns: Participate in the creation and execution of sales campaigns and promotions to increase club membership and retention rates. Use various communication tools including phone calls, emails, and social media platforms.
• Reporting and Administration: Maintain accurate records of all contacts and conversations in the health club’s CRM system. Prepare regular reports on sales activities and outcomes for the Health Club Manager.
• Feedback Collection: Solicit feedback from clients and prospects to understand their satisfaction and concerns with the health club’s offerings. Use insights gained to improve service delivery and client satisfaction.

• Educational Background: High school diploma required; a degree in marketing, communications, or related field is preferred.
• Experience: Previous experience in telesales, customer service, or a related field, preferably within the hospitality or fitness industry.
• Skills:
  • Strong sales skills with a proven track record of achieving sales targets.
  • Excellent verbal communication skills, with the ability to persuade and engage customers over the phone.
  • Proficiency in using CRM systems and basic computer software.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Personal Attributes: Energetic, positive, and motivated with a genuine passion for health and fitness. Ability to work independently and as part of a team in a competitive environment.
• Desirable: Knowledge of fitness programs and memberships; experience in the hospitality industry is a plus.

What will it be like to work for IHG?

About us IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.