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https://bayt.page.link/TUjtJDn9j3UcWeWG7
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IT Technical Support Engineer

22 minutes ago 2026/09/17 ·Application closes in 29 days
KWD 309 - KWD 464
10 Open Positions
Full time · Mid career · 3 - 5 Years of Experience
500 Employees or more · Other Business Support Services

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Job description

Scope of work:

Technical Support Engineer is responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and end-user support.


Key Responsibilities:

  • Provide technical support and services for ID Card Printers.
  • Provide first and second-level technical support for hardware, software, and network-related issues.
  • Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT peripherals.
  • Install, configure, and troubleshoot operating systems, applications, and business software.
  • Respond to user support requests via phone, email, ticketing systems, or in person within agreed service levels.
  • Diagnose and resolve hardware, software, network, and connectivity issues.
  • Configure and maintain user accounts, email accounts, and access permissions.
  • Monitor system performance and ensure the availability of IT infrastructure.
  • Perform preventive maintenance, system updates, and software patch installations.
  • Escalate complex technical issues to senior engineers or vendors when necessary.
  • Maintain accurate records of incidents, service requests, and resolutions in the helpdesk system.
  • Support LAN/WAN connectivity, Wi-Fi networks, VPN access, and basic network troubleshooting.
  • Assist in the deployment of new hardware, software, and IT infrastructure projects.
  • Ensure compliance with IT security policies, antivirus protection, and data backup procedures.
  • Provide user training and guidance on IT systems, software applications, and cybersecurity best practices.
  • Coordinate with vendors for equipment repairs, warranty claims, and technical support.
  • Prepare technical documentation, user manuals, and system configuration records.
  • Participate in disaster recovery and business continuity activities as required.
  • Perform any other IT support duties assigned by the IT Manager or management

Skills

Education:

  • Bachelor’s degree in IT/ Computer Science / Engineering 


Qualifications and Skills:

  • Knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and troubleshooting hardware.
  • Familiarity with ticketing systems and remote support tools.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and provide excellent customer service
  • Bachelor’s degree in IT/ Computer Science / Engineering
  • Must be a certified engineer from the submitted ID card printer manufacturer.
  • CCNP certificate.
  • Certified in servers' administration.


Experience:

  • 3–5 years of experience in technical support or IT helpdesk operations.
  • Must have a minimum of 5 years' experience in ID card Printers Hardware & software Deployment & Maintenance.


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
3 - 5 years
Residence location
Al Kuwait, Kuwait
Gender
Male
Degree
Bachelor's degree / higher diploma
Age
18 - 40 years
Career level
Mid career
Major
Computer Engineering, Computer Science, Information Technology
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