Patient Access Representative (Reception)

Job purpose:

As the first point of contact for employees, responsible for maintaining a positive demeanor in all of communicative efforts to do with point of service collections, registration, financial clearance, and admissions for inpatients and / or outpatients and the Emergency Medicine Unit.

Key Accountabilities:

GENERIC ACCOUNTABILITIES

1. Systems and Processes: Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner; contribute in cost-efficient usage of resources to reduce wastage and unnecessary expense.
2. HSE and Risk Management: Adhere to all relevant HSE and Risk management procedures, instructions and controls.

 SPECIFIC ACCOUNTABILITIES

1. Patient Access Services: Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system; Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service; Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable; Field phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.

Job success factors:

• Maintaining Patient Confidentiality.
• Excellent Patient Services as per set standards.
• Utilizing technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
•  Consistent performance of registration through timely, accurate, and courteous completion of patient clinical and financial data.
• Maintaining an accuracy rate within set guidelines.