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Customer Service Representative

12 days ago 2024/06/16
0-5 years of experience

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Job Description

  • Resolve customer complaints in a timely manner, in collaboration with the Customer Service Manager
  • Coordinate with colleagues and the CSM to ensure effective delivery of products, services, and information
  • Accurately document incoming information and facilitate proper transfer to relevant parties
  • Process customer requests, orders, and complaints
  • Maintain a positive and professional attitude towards customers and suppliers
  • Keep thorough records of customer interactions and feedback
  • Assist management with research tasks and screening phone calls
  • Analyze various customer service metrics to provide insights
  • Propose and implement initiatives for continual service improvement
  • Support the implementation of the company's quality management system
  • Fulfill any additional tasks as assigned by the General Manager

Skills

  • Bachelor Degree in Business Administration, Sciences, or equivalent.
  • 3-5 years’ experience in related field. (Fresh graduates are welcome to apply)
  • Fluent in Arabic and English, written and spoken. French is a plus.
  • Strong ability to manage telephone communications and be an active listener.
  • Negotiation Skills.
  • Good computer skills. (Familiarity with MS Office.)
  • Excellent communication and presentation skills.
  • Ability to work in a high-pressure, deadline-driven environment.
  • Based in Lebanon

Job Details

Job Location
Beirut Lebanon
Company Industry
Consumer Packaged Goods Manufacture
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 0 Max: 5
Residence Location
Lebanon
Gender
Female
Degree
Bachelor's degree / higher diploma
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Amaken offers recruitment services in the Middle East and abroad with an ever-growing list of satisfied clients. With our proven experience, extensive resources and carefully conceived recruitment solutions, we pride ourselves in taking a personal approach with both client and candidate to guarantee a successful partnership.

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