To promote positively UPS brand.
Attend customer phone calls and support them with the assistance they need.
Communication with global UPS offices via intranet, internal e-mail network and UPS shipments tracking site {for purpose of tracking and tracing, pick-up request, service availability and urgent delivery etc.}.
Supporting other departments {Sales, Operations & Accounts} by informing and updating them with the customer needs.
Increasing UPS business by representing the company with the most professional manner that attracts the customer and keeps him always satisfied.
Dealing and exercising UPS global track and trace software “MAINFRAME” {which is used by UPS employees worldwide for tracking & internal communication}.
To build up close business relationships with the internal and external customers.
Arranging shipment pick-ups from the customers via DIMS (Reservation and dispatching Software).
At least 1 year of working experience in customer service in a fast pace service industry (preferably in transportation industry).
Computer Literate (MS Application) and Arabic communication skills (oral & written) will be an added advantage.
Good English communication skills (oral & written).
Ideal Candidate should be quick learner and must have eager to grow and serve customers with the best of his ability and skills.
UPS is the world’s largest express carrier. We have 100 years of service and the widest portfolio of shipping solution. From international freight to small packages, you can rest assured that when were on the job there’s nothing to worry about. UPS was introduced in to Saudi Arabia in 1997 by EIRAD Trading & Contracting Co. Ltd. as authorized service contractor for UPS. Since its inception in Saudi Arabia, ETC / UPS has evolved on customer needs and demands. Starting from a just a package distribution company in 1997, to an integrated shipping and supply chain solution provider in Saudi Arabia today.
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