Job Description
WHAT YOU WILL DO
SHOP FLOOR & FITTING ROOM MANAGEMENT
- Present a proper personal image and keep continuously check and manage the image of other staffs
- Demonstrate good control of replenishment and sufficient product display at peak hours/days
- Lead by example and teaches Customer Service 6 Minimum to the team, motivate & ensure the team achieves them
- Provide immediate assistance/solutions/up-selling to customer
- Supervise and manage the fitting room in good image
- Able to handle complaints & difficult situations with customers
- Able to handle customer complaint by company procedure, escalate for support when it's unsolved over a time
- Able to collect product feedback from customer, identify product issue, and communicate with managers
- Manage the queue and service in cashier counter
PRODUCT KNOWLEDGE & FLOOR LAYOUT
- Able to examines with manager if:
- furniture are properly used according to the Visual Merchandising Manual.
- lighting is in correct direction, make adjustments if needed
- inventory of store fixtures up to dat
- fixtures & furniture condition are up to standard
- Able to controls that product on the shop floor is properly replenished at all the time
COMMERCIALITY
- Ability to foresee and react to special commercial moments (weather, holidays, shopping mall events etc.)
- Able to read and use all types of RFID commercial reports in TGT (Anti-ranking, Shop floor locked, Broken size, Money mapping, etc.)
- Understands the concept of ‘Y’ and ‘Success’ in rebajas, the distribution system and that is able to organize capacity/general return accordingly.
- Knowledge and understanding of different reports especially on:
- Rotation and Success
- Subfamily report
- TGT 50% ranking
- New arrival report
- floor’s sales at regular intervals
Skills
VISUAL MERCHANDISING SKILLS
- Capable to display knowledge of company boutique concept
- Able explain what products can be used on different fixtures, can coordinate it on fixtures following company image and customer profile.
- Knows the priority areas displayed with best selling/ new/ potential collections
- Always equipped with the mindset to balance between sales & image
- Ensures smooth visual commercial preparation of a Special Day (Rebajas, 11/11, Spring festival, National day, etc.) with store managers and commercials, following company process.
- Capable to use the 5 Basic VM principles (Concept, Color, Print, Acc, Replenishment)
- Be able to correctly place graphics and signs (season, PVP, etc.)
- Replenishment number on each display
LEARNING & DEVELOPMENT
- Responsible for the training and development of the commercial team.
- Identify and develop potential within the store and manage succession plans with the relevant follow up.
STANDARDS & COMPLIANCE
- Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
- Ensures employees are knowledgeable and always updated on SOPs
- Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered
HEALTH & SAFETY
- To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens
- To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
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Job Details
- Job Location
- Kuala Selangor Malaysia
- Company Industry
- Retail & Wholesale
- Company Type
- Employer (Private Sector)
- Job Role
- Marketing and PR
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
