Job Description
Taxif LLC is a ride-sharing company that offers taxi booking services via its website and application
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We're seeking enthusiastic and motivated individuals to join our growing Support Chat team. In this remote-friendly role, you'll be the first line of contact for our customers, providing exceptional support through chat interactions.
What You'll Do:
- Welcome and engage with customers via chat, actively listening to their needs and concerns.
- Provide prompt and accurate answers to customer inquiries about our products or services.
- Troubleshoot issues and offer solutions, ensuring customer satisfaction.
- Escalate complex problems to the appropriate team when necessary.
- Maintain a positive and professional demeanor throughout all interactions.
- Contribute to a positive and collaborative team environment.
Skills
You're a Perfect Fit If You Have:
- Minimum 1 year of experience in customer service or a related field.
- Excellent written and verbal communication skills both arabic and english, with a focus on clarity and professionalism.
- A strong ability to problem-solve and find solutions to customer issues.
- A positive and patient attitude, with a commitment to exceeding customer expectations.
- Proficiency in using computers and navigating various software programs.
- The ability to work independently while also collaborating effectively as part of a team (remote setting).
Job Details
- Job Location
- Kenitra Morocco
- Company Industry
- Motor Vehicle Passenger Transport
- Company Type
- Unspecified
- Job Role
- Customer Service and Call Center
- Employment Type
- Contractor
- Monthly Salary Range
- $0 - $500
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 1 Max: 2
