Prepare departmental annual budget and ensures sales and costs are in line throughout the year
Ensure optimum memberships and monitors levels constantly
Ensure that all employees are on boarded, trained to meet service requirements.
Engage specialised instructors, spa therapists, kids club attendant, lifeguard and ensures they have the necessary professional qualifications as well as the interpersonal skills
Maintain all areas relating to the recreation service in a spotless and hygienic
Ensure all Food Hygiene and Health & Safety Regulations are strictly adhered to and implements any legislation as required
Check that all department reports and correspondence are completed punctually and accurately
Follow the correct procedures for Employee requisitioning, training, developing and termination
Keep abreast of the latest developments in techniques, equipment, and makes appropriate recommendations to the management
Organise sports and social activities for Guests and members incorporating members’ requirements and feedback
Oversee the security of the recreation areas (kids club, spa and Bodyline and all animations areas)
Carry out duty management shifts to the Hotel standard and according to the schedule set by
the Executive Office
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Handle customer complaints
Report if necessary any Guest complaints to Superiors immediately
Comply with the hotel environmental, health and safety policies procedures
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