Lead Software Engineer -SRE (Grafana, Dynatrace, SLO/SLI)

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the AI/ML Data Platforms team, you will be instrumental in building scalable, resilient and market-leading data solutions. You will engage in root cause analysis, production changes, budgetary considerations, and staffing challenges. Your experience will be vital in managing and mentoring team members to drive strategic change, both within your team and in partnership with colleagues across JPMorgan Chase & Co.'s global network of innovators.

Job Responsibilities:

• Expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.
• Coordinate incident management coverage to ensure effective resolution of application issues.
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
• Mentor and guide team members to foster innovation and strategic change.
• Develop and support AI/ML solutions for troubleshooting and incident resolution.

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficiency in running production incident calls and managing incident resolution.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Strong understanding of SLI/SLO/SLA and Error Budgets
• Proficiency in Python or PySpark for AI/ML modeling.
• Must be able to reduce toil by building new tools to automate repeated tasks.
• Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
• Understanding of network topologies, load balancing, and content delivery networks.
• Awareness of risk controls and compliance with departmental and company-wide standards.
• Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.

Preferred qualifications, capabilities and skills

• Hands on experience an SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.
• AWS, Snowflake or Databricks certifications.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.