Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (French Speaker). As a Customer Service Representative, you will be responsible for providing exceptional customer service to our French-speaking customers in Doha, Qatar. The ideal candidate should have excellent communication skills, be fluent in French and English, and have a strong ability to problem solve and multitask.
Responsibilities:
- Respond to customer inquiries and provide information about our products and services in a professional and timely manner.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Maintain accurate customer records and update information as necessary.
- Collaborate with other teams within the company to ensure the best possible customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Identify and escalate priority issues to the appropriate department.
- Meet and exceed customer service goals and targets.
Preferred Candidate:
- Fluent in French and English, both written and spoken.
- Prior experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and customer service software.
Job Details
- Job Location
- Doha Qatar
- Company Industry
- Travel Agency
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- $1,000 - $1,500
- Number of Vacancies
- 5
Preferred Candidate
- Years of Experience
- Min: 2 Max: 5