You will actively address any guest inquiries, special requests, or concerns, ... , and ensure the complete satisfaction of every guest.Ensuring the prompt clearing ...
Manage and supervise all tasks of the Club Lounge staffEnsuring maximum guest satisfaction from arrival through departureOversee the lounge during operating hours Maintaining service standards
. children, elderly) and responds to guest inquiries and requests in a ... and input of any relevant guest history in profile Ensures a ... proper capture of all guest source...
Ensure the highest level of guest satisfaction by maintaining the highest standards ... to make strategic decisions Exceptional guest service skills and a passion ...
Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests'
all guest, so as to achieve a high level of customer satisfaction ... & hotel familiarization and assist guest in hotel activity enquiries / requests ...