Job Summary
As a Senior Service Desk Engineer you will be responsible for administering and managing multiple Microsoft Windows Infrastructure services, including System Centre Configuration Manager (SCCM), Microsoft Endpoint Management (Intune), BitLocker Administration, Microsoft 365, and Active Directory. Spearheading automation initiatives using tools like PowerShell to enhance efficiency across the Service Desk team. Assessing and recommending improvements to IT Service Management and IT Asset Management processes, leveraging technologies such as BMC Helix. Reporting monthly on Key Risk Indicators for Patch Management and IT Asset Management, and proposing action plans when indicators fall below acceptable thresholds. Providing 2nd level support for hardware, software, operating system, and banking application issues, overseeing all related incidents and requests. Demonstrating clear and confident articulation of technical solutions to end users, delivering excellent customer service and support in a demanding environment.
Key Accountabilities
SCCM Administrator & service management
Intune Administration and Management
Citrix Administration and Support
End User Services Support
Information Security Support
IT Asset Management
Experience
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
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