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    Customer Retention Advisor


    Riyadh, Saudi Arabia

    Ref. JB1918896

    Job Description

    Key Function/s:
    To renew, reinstate, reconnect, collect and upgrade appropriate products and services of cancelled and existing customers to generate positive experiences and revenue for OSN. To manage all inbound and outbound call activity and regularly contact existing customers to secure and grow new and existing revenue through conversion targets and retention activities.

    Duties & Responsibilities:
    • To answer all retention inbound calls while meeting the telephone performance standards.
    • Contacting existing and potential OSN regional customers according to preset outbound campaigns and outbound calling.
    • Handle customer inquiries, complaints, Billing and service requests. Hence repairing trust, increasing customer retention, and winning back customer loyalty.
    • To achieve and exceed individual retention and revenue targets.
    • To achieve and exceed Key performance Indicators.
    • To handle workload within set deadlines
    • To be fully aware of OSN’s product portfolio, maintaining full awareness of product knowledge, business rules, campaign activity and process.
    • To develop and maintain an awareness of competitor profiles.
    • Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
    • To provide feedback to team and management as required supporting an open culture conducive of target achievement and customer service excellence.
    • To actively contribute, participate and work effectively towards attaining the team’s business goals.


    Profile & Skills:
    • Female.
    • Bilingual – Arabic / English.
    • Strong Sales Skills (essential).
    • Flexible – willing to work on a shift basis.
    • Good telephone etiquette/ experience.
    • Strong PC skills essential.
    • Target focused and driven.
    • Sales (persuasion and negotiation)
    • Strong communication skills
    • Service orientated
    • Problem solving
    • Team player


    • No formal education required. Call center or telesales experience is essential.

    Job Details

    Job Location:
    Riyadh, Saudi Arabia
    Company Industry:
    Arts/Entertainment/and Media
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Min: 1 Max: 3
    Residence Location:
    Riyadh,Saudi Arabia
    Min: 18 Max: 35