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IT Call Center/ Customer Service Agent- Emirization - Nationals Only

30+ days ago 2024/04/28
$1,000 - $1,500
UAE nationals
1-3 years of experience

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Job Description

IT Call Center/ Customer Service Agent- Emiratization/ Nationals

A. Accountabilities:

  • Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
  • Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
  • Communicate with potential customers to build and emphasize their interests into company-provided services.
  • Identify service opportunities and present benefits effectively to acquire new business.
  • Conduct all telephone activities related to the scope of business. 
  • Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  • Update the customers’ profiles in the system and cleanse the old data to avoid conflict.
  • Handle customer complaints effectively and escalate to higher levels.
  • Apply to company policy and procedures.
  • Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.


Skills

B. Qualification:

  • Knowledge and experience in computer and have IT background-preferred of candidates are computer related graduate.
  • Answer incoming calls and respond to customer's emails.
  • Management and resolve customer complaints.
  • Identify and escalate issues to supervisors.


C. Experience:

  • Fresh graduation or experience between 1 ~ 2 Years.
  • Fresh desk Ticketing System is preferable experience.


D. Education:

  • High School Diploma or any relevant bachelors degree.


E. General Skills:

  • Knowledge in MS Office.
  • Telephone Techniques.
  • Customer Oriented.
  • Effective communication skill.
  • Solving problems.
  • Information Monitoring.


F. General Remarks:

  • Emiratization/ Nationals is mandatory.
  • Salary range is 5000-6000/- AED.
  • Bilingual ( English/ Arabic).




Job Details

Job Location
Dubai United Arab Emirates
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$1,000 - $1,500
Number of Vacancies
5

Preferred Candidate

Years of Experience
Min: 1 Max: 3
Nationality
United Arab Emirates
Age
Max: 30
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Diyar United Company logo
Diyar United Company
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Established in 1980, Diyar has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management, Occupational Health & Safety Management and Environmental Management makes Diyar an ideal partner for our client technology and service requirements. As leading IT Company in Kuwait, Diyar experience varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels.

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