You will be responsible for training and supervising front office staff, ensuring they adhere to standard operating procedures and maintain a professional and courteous demeanor.
Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
Address guest needs proactively, managing inquiries, complaints, and special requests with a focus on prompt resolution and guest satisfaction.
Handle financial transactions with accuracy and integrity, maintaining comprehensive records of front desk activities.
Be accountable for financial record-keeping, including billing and payments, while implementing measures to enhance revenue management.
Engage in cross-functional initiatives, promoting a guest-centric approach and aligning departmental efforts to exceed guest expectations.
Be responsible for front desk activities, overseeing check-in, check-out, and guest inquiries to maintain high service standards.
Skills
Problem-solving and decision-making prowess to handle challenging situations, resolve conflicts, and implement innovative solutions for enhanced guest satisfaction and operational efficiency.
Effective communication skills, both written and verbal, facilitating seamless interactions with guests, team members, and other departments.
Strong verbal and written communication abilities, fostering smooth communication with guests, team members, and various departments.
Proficient in communicating effectively with guests, team members, and cross-departmental stakeholders through excellent written and verbal skills.
Excellent written and verbal communication, enabling successful interactions with guests, team members, and different departments.
Knowledgeable in harnessing hotel management software and technology for superior guest experiences and secure data management.
Adept at overseeing front office operations with a focus on exceptional guest experiences, managing reservations and guest inquiries adeptly.
