Functional consultant – Microsoft D365 Sales, customer service technical with team lead experience
· Require a strong Microsoft Dynamics 365 Sales, customer service Consultant with
· 10+ years of CRM experience & should have been as a Business analyst for at least 5 MS Dynamics 365 Sales, customer service / CRM implementations.
· Must have driven Business discussions/workshops and should have worked on CRM functional design covering functionalities like Customer management, Contact Management, Activities, Opportunities, etc.
· Must have provided high level solution to Business & driven the solution workshops.
· Must have knowledge of co-ordination between among different teams like Development, QA, etc.
· Should have given Training to Business Users on functionality being rolled out
· Should have worked in the SFA & Field sales execution implementation of CRM.
· Should have deep understanding of multiple industry domains.
· Must have strong communication skills and be comfortable in leasing with stakeholders independently
· Ability to establish priorities, work independently and lead development of Dynamics CRM solution
Functional consultant – Microsoft D365
Wipro is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services. We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering. We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Middle East, Eastern Europe, France, Austria, Sweden, Germany, UK and USA. Wipro Arabia Limited (WAL) is a Joint Venture between Wipro Limited and Dar Al Riyadh, a well diversified group in Saudi Arabia having business interests in Engineering Services, Industrial Products, Systems & Integration and Information Technology. Providing integrated solutions spanning the entire IT lifecycle, we converge technology to business to help customers achieve their strategic business objectives. The breadth and depth of our offerings make us the ideal choice for Strategic Engagement relationships where we manage all IT needs of an enterprise on a holistic approach. Backed by over two decades of Wipro’s global experience, best-of-breed technologies, robust process and quality frameworks and strong partnerships with product leaders, we deliver superior performance at optimum costs. Innovation is a key to our success and we are committed to creating sustainable customer value for the long term. We have constantly innovated and launched new service lines which allow our customers across verticals to leverage their IT investments for improved business growth and operational efficiency. IT is a key driver of innovation and growth in KSA and Wipro will bring together a unique blend of agility, technology expertise in applications & infrastructure and excellence in people & processes. Wipro through its industry leading global delivery model, high quality processes, and deep technological skills assists High-tech clients by providing Cost Optimized solution, Enhancing of Revenue & Customer Equity and Stimulating innovation while reducing the time-to-market delivery. Wipro’s global service delivery model ensures a service of the highest quality with Six Sigma consistency that translates into improved efficiencies and quicker return on investments.
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