Sales Assistant - Administrator - Riyadh

Objectives 

• Provide excellent support and administrative service to the Sales Department 
• Develop effective manufacturer and supplier contact 
• Deal efficiently with customer requests and queries to ensure total customer satisfaction •

• Help Retailer achieve industry-leading standards of process efficiency and cost control 

Key Tasks 

Objective: Provide excellent support and administrative service to the Sales Department 

• Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems  encountered 
• Make appropriate weekly / monthly reports to the Sales Manager 
• Post bonus to deals after gaining authorization from the Sales Manager 
• Document and log all transactions in a structured and methodical way and maintain a systematic filing system  for prompt retrieval of documentation 
• Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the  sales department, and ensure accurate and timely feedback of information to appropriate persons 

Objective: Develop effective manufacturer and supplier contact 

• Ensure that all documentation is dealt with in a timely manner 
• Notify the Sales Manager of all changes to the manufacturer’s policies 

Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction • Ensure courteous and cost-effective use of the telephone 

• Approach all customers promptly and courteously and assist with their requests to the best of your ability 

Objective: Help Retailer achieve industry-leading standards of process efficiency and cost control • Complete all administrative tasks required to complete a vehicle sale, from locating the vehicle through to  ordering number plates 

• Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles, including delivering and  posting costs to sold vehicles 
• Check and maintain reports, including vehicle debtor report, demo stock report, and monthly demo write-downs,  on a timely basis 
• Maintain payment records and conduct all transactions accordingly so that all cash, cheques, and charges are  accounted for, following company policy for cash handling 
• Verify codes on sales orders 
• Ensure compliance with all health and safety procedures and company policy 
• Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager /  Operations Manager

Key Competencies 

Customer Focus 

• Approach every situation with a desire to understand and deliver 
• Listen effectively and communicate clearly 
• Use every contact with the customer to build a relationship 
• Take responsibility to ensure nothing is left to chance 

Operational Focus 

• Undertake administrative tasks on part exchange vehicles 
• Undertake all sales department financial administration 
• Vehicle ordering 
• Vehicle preparation 
• Use technology effectively 
• Manage own performance 
• Contribute to effective working 
• Contribute to efficient reporting and administration of records