Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

Job Summary

The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.

 

Job Responsibilities 1

Principal Accountabilities

  • Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.
  • Monitors proactively and respond to ICT helpdesk tickets.
  • Provide day to day management of access to the ICT systems and services

Job Responsibilities 2

  1. Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
  2. Achieves internal SLA's for support
  3. Perform system backups and recovery on timely basis.
  4. Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
  5. Assists with Server installations and setups as well as resolution of server end problems.


Skills

Job Knowledge & Skills

• Knowledge of helpdesk system administration

• Knowledge and ability to troubleshoot hardware and software

• Knowledge of Hardware /software configuration, maintenance, procedure etc.

• Knowledge of techniques use in applications

• Knowledge of the office procedure

• Knowledge of computer applications and software processing.

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 years of working experience.

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Service Level Agreements L2

Applications Systems Architecture L2

Applications Development Standards and Procedures L2

Applications Database Knowledge L2

Applications Operational Knowledge L2

Education

Bachelor's Degree in Information Technology or Computer Science

Profesional degree in CISCO

Job Details

Job Location
Saudi Arabia
Company Industry
Construction & Building
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 8
Loading... Email to Friend Add a Cover Letter Complete Questionnaire
Power International Holding logo
Power International Holding
Follow Unfollow

Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.

See Company Details

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE