Systems Engineer L2 - Managed Services

Systems Engineer L2 - Managed Services

Location: Riyadh, KSA

Role Type: Permanent

Description

The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

• Role and ResponsibilitiesRequires travelling based on work needs, when not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites.
• Daily operations and administration of the IT infrastructure
• Service and change requests fulfilment such as patch management and provisioning of infrastructure resources
• Security Administration
• Performance monitoring and management which includes proactive capacity planning and utilization monitoring to maintain the quality of service
• End-point security, software distribution support
• Azure and Office 365 provisioning
• Cloud services management and provisioning such as AD Azure, Office365 services, email exchange, and email security e.g. forti-mail, Google cloud.
• Patch management and firmware upgrade for the network, server, storage, security and end-point devices.
• Data Centers management
• Other infrastructure services management and provisioning such as email notification gateway i.e. SMTP, and enterprise storage.
• Administer system up to Windows Server OS, DNS, AD
• Network Attached Storage (NAS) and Storage Area Network (SAN) Administration
• Storage space provision and administration
• Backup and recovery administration like (Commvault, networker)
• Endpoint security policy support
• Servers and Services performance fine-tuning and fault management
• Inventory and Asset Management for Server and Storage equipment.
• Software distribution support services leveraging SCCM