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Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. The importance of customer service may vary by product or service, industry and customer. He perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest.
Customer service is important in the sense of quality service. We can define communication in two ways formal and informal communication.
Cabin Crews are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft, and on some military aircraft.
Customer Serviice is serving your customer to the best of your ability. Pleasing your customer with your job skills. The importance of your customer is related to the importance of your job. if you cannot please your customer, your employer will not be pleased with your. Ultimately the customer spends money to your business and indirectly pays your salary. The main duty of a cabin crew is safety. This is why safety training is an important part of cabin crew training. two way communication is when one talks and the other listens and then the other talks while the first listens, if both talk at the same time, no one is listening. it is not only about hearing but listening
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