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How do you deal with difficult people at the office?

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Question added by Deleted user
Date Posted: 2013/10/16
Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

If I am doing my work correctly I should not be normally affected by office politics. But if I am affected I should deal  with it boldly but diplomatically. I should make him understand that bullying me would not work. The best strategy is to make friends with others and do not remain aloof. Participate in all team activities, do not spend your time alone during the breaks. Talk to everyone. Let that person understand that you are not alone. But if you are not able to handle the matter  yourself, it is better to report the immediate supervisor or to an HR person if the person is chronically abusive or threatens to harm you personally.

فراس  حجازي
by فراس حجازي , مدير , مديريه الزراعه

I must do what i should do in my work , after time they make idea on my work and respected my work and me becuse WORK iS gather between us not anything else  is not necessary that must we protect it .

Manisha p
by Manisha p , Leader of Gynecology and Obstetric Ward, Academic Member , university

Difficult people do exist at work. They come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, your self-confidence and your professional courage. Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. Dealing with them is much tougher when they are attacking you or undermining your professional contribution. Difficult people come in every conceivable variety. Some talk constantly and never listen. Others must always have the last word. Some coworkers fail to keep commitments. Others criticize anything that they did not create. Difficult coworkers compete with you for power, privilege and the spotlight; some go way too far in courting the boss’s positive opinion – to your detriment. Some coworkers attempt to undermine you and you constantly feel as if you need to watch your back. Your boss plays favorites and the favored party lords it over you; people form cliques and leave you out. Difficult people and situations exist in every work place. They all have one thing in common. You must address them. No matter the type of difficult situation in which you find yourself, dealing with difficult people or situations is a must.

Initially, people go into shock when they are treated unprofessionally, so if you take some time to understand exactly what is happening to you, you are not alone. Once you are fully aware of what is happening, deciding to live with the situation long term is not an option. You become so angry and feel so much pain that your efforts to address the situation become irrational. It’s far better to address the difficult person while you can maintain some objectivity and emotional control. Constant complaining about the coworker or situation can quickly earn you the title of whiner or complainer. Managers wonder why you are unable to solve your own problems – even if the manager’s tolerance or encouragement of the situation is part of the problem.

ways to deal with your difficult coworker are: Start out by examining yourself, Explore what you are experiencing with a trusted friend or colleague, Approach the person with whom you are having the problem for a private discussion, Follow up after the initial discussion, You can confront your difficult coworker’s behavior publicly. If these approaches fail to work, try to limit the difficult person's access to you, Transfer to a new job within your organization and if all else fails, you can quit your job.

 

Zafar Iqbal
by Zafar Iqbal , Teacher (Pak Studies) Subject Specialist , Home Tutor

I always urge my staff to deal with the difficult people very professional in this way it is somehow easy for my colleagues to tackle them.

Shahzad Khan
by Shahzad Khan , Deputy Manager - Human Resources , The Searle Company Limited

Avoid them as much as possible, if inevitable due to work then communicate them with full command on query and clear direction at the spot. Well, difficult people are curse for themselves and we need to learn from them. Let them be difficult anfd let us be people orientied and down to earth.

Reham Arafa
by Reham Arafa , سكرتارية تنفيذية , دريما للملابس الجاهزة

اولا: لازم اتعامل بأدب و احترام 

ثانيا : احاول ان اجعله هادئا 

ثالثا : اتعرف علي مشكلته و احاول ان اجد له حلا 

رابعا : اشكره علي تعاونه معنا و اعتذر له عن حدوث مشكلة من الأساس

 

Kazi Anwar ul Islam Anwar
by Kazi Anwar ul Islam Anwar , Director, HR, Training & Administration , Nitol Niloy Group (NNG)

It is quite natural that there may be one or more odd / difficult people in the office. Though I do not believe in office politics, sometimes, I do come across with this kind of people. Tactfully and professional way I handle the dificult people.

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

In every workplace, you will have difficult coworkers. Dealing with difficult co-workers, bosses, customers, clients, and friends is an art worth perfecting. Dealing with difficult situations at work is challenging, yet rewarding. You can increase your skill at dealing with the difficult people who surround you in your work world.

 

Here's9 tips which I've found to work in dealing with such people:

 

  1. Be calm.Losing your temper and flaring out at the other person typically isn't the best way to get him/her to collaborate with you. Unless you know that anger will trigger the person into action and you are consciously using it as a strategy to move him/her, it is better to assume a calm persona.

     

  2. Understand the person's intentions.I'd like to believe that no one is difficult for the sake of being difficult. Even when it may seem that the person is just out to get you, there is always some underlying reason that is motivating them to act this way.

     

  3. Get some perspective from others.In all likelihood, your colleagues, managers and friends must have experienced similar situations in some way or another. They will be able to see things from a different angle and offer a different take on the situation. Seek them out, share your story and listen to what they have to say. You might very well find some golden advice in amidst of the conversation.

     

  4. Let the person know where you are coming from.One thing that has worked for me is to let the person know my intentions behind what I am doing. Sometimes, they are being resistant because they think that you are just being difficult with them. Letting them in on the reason behind your actions and the full background of what is happening will enable them to empathize with your situation. This lets them get them on-board much easier.

     

  5. Build a rapport.With all the computers, emails and messaging systems, work sometimes turn into a mechanical process. Re-instill the human touch by connecting with your colleagues on a personal level. Go out with them for lunches or dinners. Get to know them as people, and not colleagues. Learn more about their hobbies, their family, their lives. Foster strong connections. These will go a long way in your work.

     

  6. Treat the person with respect.No one likes to be treated as if he/she is stupid/incapable/incompetent. If you are going to treat the person with disrespect, it's not going to be surprising if he/she treats you the same way as well. As the golden rule says, "Do unto others as you would have them do unto you."

     

  7. Focus on what can be actioned upon.Sometimes, you may be put into hot soup by your difficult colleagues, such as not receiving a piece of work they promised to give or being wrongly held responsible for something you didn't do. Whatever it is, acknowledge that the situation has already occurred. Rather than harp on what you cannot change, focus on the actionable steps you can take to forward yourself in the situation.

     

  8. Ignore.If you have already tried everything above and the person is still not being receptive, the best way might be to just ignore. After all, you have already done all that you can within your means.

     

  9. Escalate to a higher authority for resolution.When all else fails, escalate to your manager. This is considered the trump card and shouldn't be used unless you've completely exhausted your means. Sometimes, the only way to get someone moving is through the top-down approach, especially in bureaucratic organizations. Be careful not to exercise this option all the time as you wouldn't want your manager to think that you are incapable of handling your own problems. I have done this several times in my previous job and I found it to be the most effective in moving people who just refuse to cooperate otherwise.

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