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A. zero defects, fitness for use B. cost of quality, zero defects C. fitness for use, zero defects D. grades of quality, fitness for use
Zero Defect, fitness for use
Answer: AExplanation: Philip Crosby devised the zero defects theory, meaning do it right the first time. Proper Quality Planning leads to less rework and higher productivity. Joseph Juran's fitness for use says that stakeholders' and customers' expectations are met or exceeded.
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