What things should we know about the company's product/ service, in order to deliver a good customer service?

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Posted by:
Ashraf Taha
19-September-2013

Customer Service Management

Question added by Nuha Ali , writer , freelance
Date Posted: 2014/04/10

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3 Answers

alberto morales

by alberto morales , Marketing & Business Support Manager , SMH Industrial Services Co., Ltd.

It's everything about the service/ product plus the company operating procedure. An ideal customer service unit knows well to handle customer queries and complaints. It should be able to communicate well info its customers should know, and these are delivered in the simplest terms...never too technical nor complicated to understand.

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Rochdi Boudersa

by Rochdi Boudersa , General Manager , Orient Hotel

good listening, with a good assumption of responsibility of the customer

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Rasha Maarabouni

by Rasha Maarabouni , Executive Registrar , Lebanese International University

We should know everything about the product or service as to deliver the service quality the customers deserve.

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