Bayt.com
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Chinese Customer Service Representative

30+ days ago 2024/05/12
$1,500 - $2,000

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Job Description

  • Understand the demand of consumers to provide timely service and solutions.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Must have spoken Chinese and English
  • Familiarity with CRM systems and practices.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Financial Services
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$1,500 - $2,000
Number of Vacancies
6
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