Oversee day-to-day operations,
coordinating with all support staff to ensure smooth functioning.
Train support staff in accordance
with hospitality protocols, ensuring high standards of service delivery.
Maintain strong customer relations,
fostering positive experiences for both employee and guests.
Prioritize employee & guest
satisfaction by promptly addressing concerns and ensuring exceptional service.
Monitor service quality and uphold
company standards.
Manage inventory and supplies,
ensuring adequate quantities and quality for daily operations.
Evaluate support staff performance
and engagement, providing feedback and recognition.
Prepare financial reports based on
operational activities and expenses.
Handle employee & guest
complaints professionally and promptly, resolving issues to satisfaction.
Lead and motivate support staff
team, taking ownership of all activities and encouraging a collaborative work
environment.
Enhance employee& guest
satisfaction through extraordinary service delivery.
Conduct inventory management checks
to optimize stock levels and minimize waste.
Manage the supply chain, tracking
inventory and ordering essential supplies for smooth operations.
Experience
no less than five years in hotels, VIP companies or hospitality companies
Excellent supervision
skills
Excellent communication
skills
Excellent Microsoft office
knowledge ( Excel , PowerPoint…)
Excellent knowledge in
reporting
Presentable
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