Operations Manager

Responsibilities:

• Develop and implement operational strategies and SOPs to optimize productivity.
• Manage daily operations, including staff management, inventory, and customer inquiries.
• Collaborate with teams to improve processes and resolve issues promptly.
• Ensure facility compliance, safety, and cleanliness.
• Mentor and manage floor staff, receptionists, technicians, and cleaners.
• Stay updated on industry trends and train employees accordingly.
• Collaborate with marketing for effective event advertisements and campaigns.
• Monitor operational progress and provide regular reports to management.
• Host and lead customer events, ensuring safety and enjoyment.

Qualifications:

• Minimum 2 years of managerial experience in Entertainment & Leisure.
• Experience working with children (ages 0-12) and families in recreational settings.
• Proficiency in English; bilingualism is a plus.
• Flexibility to work shifts, weekends, and holidays.

Traits:

• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Energetic, approachable, and flexible demeanor.
• Proactive, result-oriented mindset.
• Maintains professionalism under pressure.
• Ability to interact positively with diverse teams and guests.