Operations Team Leader "Job Details"
Job Description
Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals, and personal development plans. To perform performance appraisals, coaching, feedback, and disciplinary sessions where necessary to review and improve colleague performance as per company policy. Schedule, break, and if required rotate colleagues fairly in order to ensure position coverage, and increased productivity as well as maintain colleagues' well-being. Task train colleagues in the safe operation of equipment and follow departmental policies and procedures. Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance. Conduct colleague performance appraisals for direct reports in a timely, fair, and constructive manner in order to promote their personal and career growth. Assign and delegate tasks as required and follow up. Ensure that all safety rules and procedures are being adhered to at all times. Ensure that policies, procedures, and performance standards that are in place in the department are being adhered to. Ensure a clean and safe operating environment and raise any defects to the relevant department or their Line Manager effectively. Conduct daily briefings to front-line colleagues. Ensure all departmental checklists (i.e. ride opening and closing checklists are being consistently completed,any required follow-up action is initiated and forms/records are being filed appropriately). Deal with any internal customer requests and issues that are beyond the scope of their front-line colleagues. To observe ride efficiency and throughputs within their designated area of the operations department to ensure that all rides and attractions are operating efficiently and achieving reasonable throughput targets. Any other related duties as assigned by their line manager or other members of higher management in the Operations department.
Job Essentials:
Higher secondary or equivalent Must be customer focused Good supervisory and communication skills Good time management and organizational skills Good spoken and written English skills
Job Desirable:
Diploma or Degree in leisure / hospitality management Working at Height (OSHAD compliant) qualification Minimum of 1 year as a front line colleague in the entertainment / leisure industry, specifically Operations Proficiency in Microsoft Office programs (i.e. Word, PowerPoint and Excel)
As a Head of Concierge Manager (On-Site) at Yas Concierge, Miral Destinations, you will be entrusted with the responsibility of leading a team of on-site Concierge Specialists and suppliers and ensuring the seamless delivery of exceptional guest experiences across on-site Concierge locations such as Yas Island Abu Dhabi Airport Arrivals Lounge and Yas Mall kiosks. Additionally, you will assist in developing and delivering the end-to-end strategy for exceptional Guest Experience delivery for on-site Concierge.. Your role is pivotal in fostering a positive work environment, ensuring departmental targets are met, and contributing to improving services to exceed guest expectations. The position also manages the Tour Guide team scheduling, tour updates and training, and content to be managed and updated on Multimedia devices. For events, the position supports the execution and delivery of corporate events, entertainment, and show production strategies; is responsible for planning and executing seasonal special events; and provides support across daily entertainment offerings as needed. The role works with stakeholders such as the sales team and the entertainment department as an active participant in achieving goals, ensuring consistent quality, sharing knowledge with the team, leading and supporting the production and execution of events while maintaining a positive attitude in the workplace, guaranteeing high standards in the delivery of all operations and offerings, and preserving values. Page Operations Team Leader - Talent Acquisition Careers loaded
