Bayt.com
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Job Description

What you will do

  • Provide supervisory management for all Service Advisors, leading a reception team to maintain professionalism and efficiency.
  • Cultivate a customer-centric environment by promoting excellent customer service values and ensuring customer satisfaction.
  • Ensure accurate flow of customer and vehicle information, guaranteeing vehicles are fixed right the first time and delivered as promised.
  • Uphold departmental procedures and promote a clean, safe, and customer-centric environment.
  • Track the financial performance of each direct employee responsible for selling labor hours and other sales.

 About the team

Reporting to the Aftersales Manager, you'll be part of a bustling workshop environment, liaising with the workshop team and providing assistance to other departments and customers.

 

Skills

Required skills to be successful

  • Minimum 2-3 years of experience as a Reception Supervisor in the automotive industry.
  • Proven track record of effectively managing day-to-day operations and supervising a team
  • Proficiency in MS Office; SAP knowledge is an added advantage.
  • Fluency in Arabic is a plus.

What equips you for the role

  • Degree in Mechanical Engineering or related technical automotive field.
  • Recent experience as a Reception Supervisor or Manager in the automotive industry.
  • Effective communication skills and strong supervisory competence.
  • Ability to lead changes in the workplace and drive results.
  • Problem-solving and leadership abilities with a knack for driving positive changes


Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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