Job Purpose

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all 
interactions with existing and potential parents, visitors, staff and students.

Key Accountabilities

• Provide the full range of information within the category requested (location, curriculum, admission 
  procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school 
  personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive 
  customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation. 
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.