DESCRIPTION
Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers. MENA External Fulfilment team is seeking a creative and passionate Senior Program Manager to help achieve our vision to provide a world-class fulfilment experience to our Sellers and customers in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!
The ideal candidate is someone enthusiastic about managing challenging, long term projects across multiple teams and locations. We are looking for an someone who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.
The Senior Program Manager will have complete ownership of fulfilment of two complex fulfilment channels, supported by a program managers and program leads, to work closely with Sellers, Seller Support, Customer Support, 3P Sales, Trans and finance teams to make the channels more efficient to operate for our Selling partners and delightful to buy from, for our customers. Responsibilities include creating and running Programs to support business initiatives and improve Customer experience and envisioning products that can add long term value to the business and deliver success at scale. The person will be responsible for managing and growing talent in her team while expanding their skill set and scope.
Key job responsibilities
Primary areas of responsibility include:
- Partner with key counterparts across geographies to launch initiatives in a scalable and cost effective manner
- Develop a solid understanding of Amazon’s Fulfilment channels
- Translate complex business requirements into programs and products
- Oversee development of standard operating procedures, process documentation and performance metrics
- Manage program implementations across multiple functions and geographies
- Motivate and influence business and operational to ensure that best practices are followed and implemented
- Identify, assess, track and mitigate risks at multiple levels
- Proactively monitor program performance to identify, address and prevent potential issues
- Address barriers through problem solving, communication and active coordination with stakeholders
- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities
NOTE: This job is an in-office role (3+ days a week) and is non-negotiable
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
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