dynamic team as a Fluent Call Center Agent and help us deliver outstanding ... verbal. - Proven experience in a call center or customer service role. - Excellent ...
Call Centre Management team in driving efficiency at team and individual agent ... , exporting data, changing agent skills, and activating agent + Prepare and disseminate...
observe daily call center metrics on all projects, teams, and agent performance. - Analyze ... level requirements. - Track and manage center attendance and schedule adherence....
center of the organization. We want our knowledge base to drive agent ... is solved. This requires maximizing agent quality and agility. Our agents ...