المهارات
- Customer Service:
- Greet customers upon arrival and provide a friendly and welcoming atmosphere.
- Explain the rules and objectives of the game to players before they enter the escape room.
- Answer any questions players may have about the game or facility.
- Provide assistance and guidance to players throughout the game as needed.
- Handle any customer inquiries, complaints, or issues professionally and promptly.
- Game Management:
- Monitor and supervise multiple escape room games simultaneously.
- Control the flow of the game, including starting and stopping the timer.
- Observe players via CCTV cameras and provide hints or clues when necessary to keep the game progressing.
- Ensure that all game elements are functioning properly and reset the room after each game.
- Maintain the secrecy and integrity of the game by not disclosing any spoilers to players.
- Safety and Security:
- Enforce safety rules and guidelines to ensure the well-being of players.
- Conduct pre-game safety briefings to inform players of emergency procedures and exits.
- Monitor players to ensure they are not engaging in any unsafe behavior or causing damage to the room.
- Respond quickly and appropriately to any emergencies or incidents that may arise during gameplay.
- Team Collaboration:
- Work closely with other game masters and staff members to coordinate game schedules and rotations.
- Communicate effectively with colleagues to ensure a smooth and efficient operation.
- Provide feedback and suggestions for improving game designs, puzzles, and customer experiences.
- Administrative Tasks:
- Assist with booking reservations, processing payments, and managing customer records.
- Maintain cleanliness and organization in the game rooms and common areas.
- Keep inventory of game props, equipment, and supplies, and report any shortages or damages to management.
- Complete opening and closing procedures for the facility, including securing the premises and performing routine maintenance checks.
Qualifications:
- High school diploma or equivalent.
- Fluent English is a must. Fluent Arabic is a plus.
- Prior experience in customer service, hospitality, or entertainment industry is advantageous.
- Prior experience in Escape Rooms game mastering role is a plus.
- Strong communication and interpersonal skills.
- Ability to remain calm and composed under pressure.
- Excellent problem-solving abilities and attention to detail.
- Basic knowledge of technology and ability to operate audiovisual equipment.
- Flexible schedule, including evenings, weekends, and holidays.
- Physical ability to stand for extended periods and move around the facility.
- Tidy, hygienic, and organized personality is essential to convey their ability to maintain an orderly and efficient workspace.
Additional Requirements:
- Must pass a background check.
- Certification in CPR and first aid is a plus.
- Training provided by the employer on escape room operations and safety protocols.
Joining our team as an Escape Rooms Game Master & Receptionist offers a dynamic and exciting opportunity to engage with customers, exercise creativity, and contribute to a unique entertainment experience. If you are enthusiastic, passionate, personable, and enjoy working in a fast-paced environment, we encourage you to apply!
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت الكويت
- قطاع الشركة
- الترفيه
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- إدارية
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $500 - $1,000
- عدد الوظائف الشاغرة
- 1