What you will do:
• Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
• Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
• Preforming all the relevant collections activities before recommending for necessary legal action.
• Attend and Answer queries from customers related to collections.
• Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
• Negotiating and proposing re-payment plans according to the company policy.
• Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
• Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
• Create & Maintain relationships with debtors, when possible, to avoid future issues.
• Provide feedback to credit team on customer payment status/history when required.
• Field visits to be performed on case-to-case basis when required.
• Handling Corporate and retail customers including critical accounts.
• Reconciling the customer’s accounts when required.
• Must be compliant to company’s policies and procedures, responsible of reading and understanding all policies
What you will do:
• 3-4 years’ experience in collections
• Strong interpersonal facilitation and presentation skills
• Excellent customer services and communication skills (Verbal and Written).
• Attention to details and problem solving.
• Managing time effectively.
• The ability to work under pressure is essential and to meet the deadlines.
• PC & Microsoft Office proficiency
• Understanding/Knowledge of computer
• Previous automotive experience preferred
• Languages: Fluent English - Arabic an Advantage
Behavioural Competencies:
• Ability to plan own work effectively and meet deadlines.
• Contribute to the short-term planning of department.
• Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.
What equips you for the role:
• Bachelor’s degree/University degree or equivalent experience
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
