Service Advisor - Arabic Speaking

What You Will Do:



• Cultivate long-term relationships with customers, fostering loyalty and retention through personalized engagement.
• Meet financial objectives by effectively upselling and controlling discounts, striving to achieve monthly revenue targets.
• Consult with customers to understand their needs and service requirements, guiding them through the entire service process to ensure their Marine engines /Boat is fixed right the first time.
• Coordinate closely with the workshop/Field Team to provide timely progress updates on Marine engines /Boat servicing, keeping customers informed and maintaining on-time delivery commitments.
• Provide detailed explanations of all work performed and associated costs to customers upon Marine Engines/Boats delivery, emphasizing the value-added services provided.
• Efficiently manage customer complaints, ensuring satisfactory resolution to enhance Customer Service Value.
• Adhere rigorously to all Standard Operating Procedures, Company policies, and Dealer Programs to uphold consistency in the customer experience.
• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Promotion of value added services.