Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

What You Will Do:



  • Cultivate long-term relationships with customers, fostering loyalty and retention through personalized engagement.
  • Meet financial objectives by effectively upselling and controlling discounts, striving to achieve monthly revenue targets.
  • Consult with customers to understand their needs and service requirements, guiding them through the entire service process to ensure their Marine engines /Boat is fixed right the first time.
  • Coordinate closely with the workshop/Field Team to provide timely progress updates on Marine engines /Boat servicing, keeping customers informed and maintaining on-time delivery commitments.
  • Provide detailed explanations of all work performed and associated costs to customers upon Marine Engines/Boats delivery, emphasizing the value-added services provided.
  • Efficiently manage customer complaints, ensuring satisfactory resolution to enhance Customer Service Value.
  • Adhere rigorously to all Standard Operating Procedures, Company policies, and Dealer Programs to uphold consistency in the customer experience.
  • Ask Question and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Promotion of value added services.

Skills

Required Skills for Success:


  • Proficiency in MS Office, with preferred knowledge of SAP.
  • Strong customer handling skills and excellent communication abilities.
  • Proficiency in conversational Arabic and English speaking.
  • Technical proficiency and sound product and process knowledge.
  • A minimum of 3 to 5 years of experience in the Marine/Automobile industry, preferably in a similar service role. 
  • Diploma or Bachelor's degree in Automobile/Mechanical/Marine Engineering (Preferred ).


About the team:


  • The role will report to the National Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Workshop Supervisor, Controller, and Foreman & Technicians in a daily basis. 

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Automotive Dealership & Distributor; Marine Transport Services
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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