Job Description
Raya Trade; a subsidiary of Raya Holding for Financial Investments is looking to hire a Call Center Manager with the below responsibilities and qualifications.
- Develop and implement call center objectives that align with Raya Trade goals.
- Analyze call center data to identify trends, opportunities for improvement, and areas for resource allocation.
- Develop and implement data-driven strategies to enhance call center efficiency, effectiveness, and customer satisfaction.
- Recruit, hire, train, and coach a high-performing team of call center Team Leaders.
- Conduct performance reviews, provide ongoing feedback, and implement development plans for the department.
- Monitor call quality and ensure adherence to customer service standards and Raya Trade policies.
- Analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
- Work with IT to maintain call center technology and identify opportunities for system improvements.
- Work cross-functional with operations industry to achieve call center target.
- Monitor call center metrics with the team leaders to handle the average customer satisfaction and sales targets
- Present reports to upper management and communicate key call center insights.
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Consumer Electronics
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
Preferred Candidate
- Degree
- Bachelor's degree / higher diploma
