DESCRIPTION
This job/vacancy will be based on a fixed-term contract of 6 months.
The work schedule for this job/vacancy is 5 days a week (from Monday to Friday), and the 2 off days will be Saturday and Sunday.
Amazon Egypt is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Cairo. Candidates will be responsible for a wide range of duties related to the investigation and
Elimination of online E-commerce risk. Ideal applicants will have experience in the E-commerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Investigations Associate Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-party vendors to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
BASIC QUALIFICATIONS
• Communication Skills
• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
-The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
-Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
-Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Investigations Associate Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third party vendors to accomplish goals.
-They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Let our experts design a Professional CV for you.