Regular - Network Infra Expert - Senior
Network Infra Expert - Senior
ref :578409 | 19 Dec 2023
apply before : 18 Mar 2024
CityStars, Cairo, Égypte - Egypt
about the role
Own the high level overall view of the Infrastructure (Architecture, processes, maintenance, etc…) Develop and maintain architecture documents Arbitrate requests for new functionalities and coordinate the evaluation of implementation alternatives mainly in the context of TTM projects Review and monitor development and test plans and results for individual product components Validate or design the Cloud Architecture for the new integration Urbanism, contribution & reviews to HLDs Contribute to developments for infra part (CMD, PS1, Win Config) Transmit & follow up SWAN to OCB for new infra needs build Manage the life & evolution of CICv2 VM templates Infrastructure Technical Support to Customers BUILD OCB infrastructure Support to Customer RUN Hosting Capacity Security Customizations requests Information on the existing and processes around RVTool report monthly parsing (on virtualization) Solarwinds report monthly parsing (on Orion) Solarwinds back-office NPM Console events Firewall audits Implementation Project follow up with OCB/CIC actors to deliver on time Plan and evaluate cross-component integrations and related tests Monitor internal and external customer feedback relevant to the architecture Monitor market and technology trends and product development plans regarding platform technology partners Engage with other OBS functions (e.g., CIS, BI, CS&O, and IT&S) to make recommendations how the service architecture should evolve in response to customer feedback and profitable market opportunities Work closely with engineering team, to guarantee proper support. Architecture for the SMILE acceleration (CIC 2.0), ecosystem that includes + network,
+ security,
+ Infrastructure
+ interconnection between system
+ capacity planning
Creation of high level and detailed specification for Engineering and IT department Build architecture recommendation documentation for SMILE & CIC2.0 ecosystem Architect for any new specific customer request made in collaboration with engineering that affect performance. Harmonize the design of new services with the service acceleration products
about you
Minimum of 12 + years of experience in Professional Services, solution design, Subject Matter Expert & process development in the global communications and services industry. Including at least 5 years of previous experience in IT service design and improvement. Microsoft/Linux system admin experience. CCNA Infrastructure implementation experience (HP blades, HP systems) 5 Years VMWARE implementation and configuration experience. Backup solutions expert (SAN) Strong Knowledge of Service Management activities. Knowledge of Orange portfolio of Products & Services Ability to deal with a large and demanding customers under tight timeframes. Team working, conflict management, presentation skills. Knowledge and understanding of selling in an indirect or direct channel model. Flexibility and openness to new technical and commercial processes. Participating in new process creation committees to guarantee proper handover and interlock required between presales, delivery and operations Understanding different markets requirements, and provide feedback for offer development or enhancement for certain markets or verticals Knowledge of MS Office, Projects, World, Excel, Power Point, Visio and Access. B.Sc. Communication or Computer Engineering Degree MBA / master degree or equivalent.
additional information
Taking the lead in Service Assurance and Improvement, your responsibility will be two-fold, to assure the safe transition of new services/service changes into production as well as to continually review and improve live services, striving to deliver improvements in user experience or process efficiency through Process, People & Technology focus. It includes also the pre and post sales processes supporting the solution.
Purpose, Objectives and Scope of Continual Service Improvement Continually searching for enhancement to improve the whole lifecycle, including CSI for cost saving and enhanced capability a closed-loop feedback system, based on the Plan, Do, Check, Act (PDCA) model specified in ISO/IEC 20000, is established and capable of receiving inputs for change from any planning perspective to seek ways to improve service effectiveness, process effectiveness and cost effectiveness ensure correct and ample measurements are collected from processes recommend improvement opportunities by reviewing and analyzing measurements from processes review service level achievements by comparing to SLA improve the cost effectiveness and efficiency of IT service without affecting the quality all aspects of the service lifecycle, from strategy through design, transition, and operation overall health of IT service management alignment of IT services to business development by measuring values of CSI and conducting customer satisfaction survey maturity and capability of the organization and people by carrying out maturity assessments and compliance audit Ensure high quality and on time delivery of all team deliverables. Support the enhancement of the solution integration processes, to optimize time and ensure quality deliverables including low level design and solution implementation plans. Contribute to the development and optimization of the delivery tools. Analysis of the impact of new product processes and operational tools, provides the necessary validation and application to business experts
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
Similar offers
Orange Business
Orange Group
91% of our employees are proud to work for Orange
87% recommend Orange as a good place to work
4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries
