Regular - Project Director
Project Director
ref :578092 | 14 Dec 2023
apply before : 13 Mar 2024
CityStars, Cairo, Égypte - Egypt
about the role
Job Description: Leading activities to solve problems, in a proactive or reactive way, to reduce the recurrence of incidents and their impacts; then making solutions known.
You will be the pilot of experts and production teams, to find the root causes of the incidents and avoid them to repeat… and make the world know it.
Key Responsibilities:
To troubleshoot
You will contribute to detect proactively the recurrence of incidents. You will collect proofs and metrics to try finding the root causes. You will use analytics methods. You will propose improvements to detect the incidents and to make better workarounds. You will find where the solutions found could be propagated on other environments and improve the global quality of service to our customers.
To organize
You will sort the information out. You will define action plans and remediation plans. You will organize the tasks with the experts, the support teams, the providers, and the customer. You will do the work in the frame of ITIL best practices.
To communicate
You will regularly write minutes of meetings and reports. You will largely share the knowledge. You will illustrate your points in an inventive way, for messages to be better understood. You will share your success and difficulties with the team
about you
Interpersonal
You are a fluent French speaker and comfortable within an international English-speaking environment. You are customer-focused with a strong sense to customer. You know how to adapt your behavior to your interlocutors, with an extended listening ability. You demonstrate a leadership style to pilot different teams horizontally. You are comfortable with communication tools as Powerpoint, PowerBi, Canvas, Kibana, …
Technical
You have good knowledge on Cloud infrastructures, network, virtualization, storage and backup, Linux, Windows, … You can develop some small scripts (perl, python, bash, …) You have a first experience in IT production with ITIL best practices.
Self-organization / Mindset
You have analytical abilities, allowing you to understand complex situations, organizing your work by meaning units, and building an action plan. You have sense of synthesis, to be clear when you present something to technical or non-technical listener. You can switch topics quickly. You are familiar with agile methods (Scrum, Kanban, SAFe, …)
additional information
Eventually, you will deal with more complex problems and on various perimeters.
This experience will allow you to enrich your skills in all areas related to IT hosting and OB service offerings.
Moreover, this mission will be rich in exchanges mixing customer, experts, and supplier support teams.
Your expertise will promote you in the Orange Group according to the evolution of our company
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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