on automated testing for contact center telephony and IVR technologies Design ... of the Call Flow and business requirements A change agent for continuous ... Contact Center...
background supporting Genesys or contact center applications hosted on windows servers ... or similar contact center technologies (e.g., ACD, Reporting, call routing, IVR ...
other changes Build or update Call routing and Email routing in ... notify the business users Build call flows and designs using MS ... experience with contact center technologies...
understanding of cloud-based contact center as a service platforms (CCaaS ... Experian’s contact center environment. Construct, monitor, and analyze call flows and ...
in travel. Positioned at the center of the travel, we shape ... and hotel reservation networks, travel agent terminals, and scores of other ... . Participate in the rotational On Call...