ERP Specialist
On-site Amman, Amman Governorate, Jordan Product
Description
Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.
We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.
All
Syarah employees are expected to work in accordance with
Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity
We are looking for an
ERP specialist to successfully handle the daily operations of the ERP platform. Managing and prioritizing the daily technical support requests received from all company departments.
You will work with a small and talented team with a passion to build an automotive digital retailing for the Saudi Arabia market.
Requirements
Responsibilities
- System Monitoring: Monitoring the ERP system to ensure it's running smoothly without any disruptions or performance issues. This involves keeping an eye on system health, resource utilization, and user activity.
- User Support: Providing assistance to end-users who encounter issues or have questions regarding the ERP system. This could involve troubleshooting problems, answering queries, and providing guidance on how to use the system effectively.
- Configuration and Customization: Configuring and customizing the ERP system to meet the organization's specific requirements. This may involve modifying settings, adding or removing features, and integrating with other systems.
- Maintenance and Updates: Performing regular maintenance tasks such as applying software patches, updates, and fixes to ensure the ERP system is up-to-date and secure. This also involves conducting system backups and disaster recovery procedures.
- Training: Conducting training sessions for users to educate them on how to use the ERP system efficiently. This includes both initial training for new users and ongoing training to keep existing users up-to-date with any system changes or enhancements.
- Documentation: Creating and maintaining documentation for the ERP system, including user manuals, training materials, and technical documentation. This helps users and support staff understand how the system works and troubleshoot issues more effectively.
- Problem Resolution: Investigating and resolving issues or errors that arise within the ERP system. This may involve analyzing logs, diagnosing problems, and working with vendors or developers to implement solutions.
- Security: Ensuring the security of the ERP system and its data by implementing appropriate access controls, encryption, and security policies. This includes monitoring for unauthorized access attempts and implementing measures to mitigate security risks.
- Data Reports: Identifying and developing reports based on each department's requirements. Maintaining and optimizing the reports, and assuring data integrity.
Qualifications
- At least 2 years of experience as an ERP specialist in a related industry. Having experience in the automotive industry is a key advantage.
- Prior experience implementing and supporting ERP platforms is a must.
- Strong experience in writing SQL queries for reporting purposes.
- Knowledge in Python scripting is an advantage.
- A background in project management, or a related field will be advantageous.
- In-depth knowledge of ERP development tools, coding languages, and business processes.
- Familiarity with standard accounting processes including major areas of accounting (GL/AP/AR), fixed assets, inventory, consolidation, period close processes and financial reporting, is a major advantage.
- Energetic personality with a passion to go the extra mile to get the job done and to deliver sound solutions.
- Fast learning skill, and ability to handle work pressure.
- Great organizational and time management skills.
- Exceptional interpersonal, collaboration, and communication abilities.
- Excellent analytical and problem-solving skills.
- Empathetic approach to helping our users succeed.
- Maintaining a positive attitude and fostering a collaborative environment.
Benefits
Competitive salary. Flexible working hours.* A friendly and respectful culture.
