Spa Manager - Crowne Plaza Dead Sea

About the Role:

The Spa and Wellness Manager plays a pivotal role in ensuring a luxurious and rejuvenating experience for guests at our resort. You will lead a team of skilled therapists and wellness professionals, overseeing all aspects of the spa and wellness operation.

Responsibilities:

• Leadership and Team Management:
  • Recruit, hire, train, and develop a team of highly qualified spa therapists and wellness professionals.
  • Foster a positive and professional work environment that promotes teamwork and guest satisfaction.
  • Conduct performance reviews and provide ongoing coaching and development opportunities.
• Operations Management:
  • Develop and implement a strategic vision for the spa and wellness program, aligning with the overall resort goals.
  • Manage the spa budget effectively and ensure profitability.
  • Oversee daily operations, including scheduling, booking appointments, inventory management, and ensuring smooth operation of all spa facilities.
  • Develop and maintain high standards for spa treatments, hygiene, and sanitation.
• Marketing and Sales:
  • Create and implement marketing strategies to promote spa and wellness services to resort guests.
  • Develop and manage relationships with local travel agents, tour operators, and wellness partners.
  • Oversee the development and implementation of attractive spa packages and promotions.
• Guest Experience:
  • Ensure exceptional customer service and exceed guest expectations by providing personalized spa experiences.
  • Develop and maintain strong relationships with guests, addressing any concerns promptly and professionally.
  • Stay up-to-date on the latest spa and wellness trends to offer guests innovative and effective treatments.
• Compliance and Safety:
  • Ensure compliance with all local and regional health and safety regulations.
  • Maintain a safe and clean spa environment by implementing proper sanitation procedures and risk management protocols.
  • Stay informed of industry best practices and implement them within the spa operations.

Qualifications:

• Bachelor's degree in hospitality management, spa management, or a related field (preferred)
• Minimum 5 years of experience in a spa or wellness management role
• Proven track record of increasing spa revenue and profitability
• Strong leadership, communication, and interpersonal skills
• Excellent customer service and relationship management skills
• In-depth knowledge of spa treatments, wellness trends, and best practices
• Ability to work independently and manage multiple priorities effectively
• Proficient in spa management software and relevant computer programs

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be part of a team dedicated to providing exceptional guest experiences
• Access to resort amenities and discounts