Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

Senior Associate - Production Support Analyst

30+ days ago 2024/05/13

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter
Download App
Create a job alert for similar positions

Job Description

  • Provide 24h production support for Base24 and other payment systems.
  • Proactively monitor system performance & identify potential issues.
  • Effectively troubleshoot and resolve technical issues related to the critical payment systems.
  • Escalate issues to the second level of senior technical staff or vendors when necessary.
  • Conduct regular systems checks, maintenance. and housekeeping tasks
  • Execute failover switching to the Disaster Recovery (DR) site.
  • Document and track all support tickets, incidents, and resolutions.
  • Identify and propose system improvements and automation opportunities.
  • adherence to the production support documents and manual.


Skills

Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience in production support or a similar technical role.

Strong knowledge of IT systems, applications, and databases.

Experience with troubleshooting tools and techniques.

Familiarity with incident management and ITIL best practices.

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Financial Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Loading... Email to Friend Add a Cover Letter Complete Questionnaire

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE