Job Summary/Purpose:
SAP IT Service Solutions Senior Manager reviews all the support solutions provided to Auto Service department, advice best IT Business Applications for smooth operations and acts as an integration point with the Business.
Responsibilities:
1. Establish ways to apply technology to business processes, with specialization in core module of Service Operations.
2. Monitor SAP Service Business Process on updates and innovative solutions to improve user experience (UX).
3. Monitor ICT project planning, resource and budget and overall project administration.
4. Research and provides information on technical trends.
5. Consult with program/project management to develop appropriate technical solutions.
6. Monitor the project timelines, quality guidelines of project deliverables and detect any variances; Take corrective action/s as required to streamline the project schedules.
7. Contribute to information technology systems integration into the business by guiding employees on using technology in an efficient manner.
8. Review the training presentations to the employees in order to enhance the technical know-how and applications in the business.
9. Review the periodic reports on the status of implementation processes.
10. Assess technology trends and provide recommendations for system improvements.
11. Analyze the business technical requirements and recommend viable options, which best suit, the requirements and deliver optimized results.
12. Monitor the documentation of the installation process and other project information, providing consulting help whenever needed.
13. Manage business crisis, which may involve complex technical hardware or software problems.
14. Maintain up to date information on the latest technologies and knowledge of ABAP in addition to specialization on any one or more modules.
Minimum Requirements:
Educational Qualifications and Experience: Bachelor’s degree with 12 years of experience OR Diploma in Computer Science with 12 years of experience. (Minimum 5 years of relevant SAP related experience, and minimum 4 end-to-end SAP implementation experience)
Certification and Licensure: SAP Certification in any module/ PMP
The Al-Sayer Group is one of the major trading companies in Kuwait. We maintain a high reputation both in Kuwait and overseas. The Al-Sayer reputation as a leading business has been built up since 1954 when the company was first established to engage in general trading and car imports. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies. Values of honesty and trust, and personal integrity are at the heart of all our business dealings. We will achieve continuous growth by providing only quality products/service by being acknowledged as the best in the business by Customers, Principals, Employees, Community and Shareholders.
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