Your web browser (Chrome 121) is out of date.Spa and Health Club Attendant
Hotel Brand: Hotel Indigo
Location: Oman, Nizwa
Hotel: Jabal Akhdar Resort & Spa (MCTJA), Jabal Akhdar, 621
Job number: 121404
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A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!
Your day to day:
People Liaise with inter-facing departments such as Laundry, Housekeeping, and Engineering to provide guest service. Report repairs and maintenance problems to the supervisor.
Financial
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
Guest Experience
Maintain Spa & Health Club facilities according to set standards of order and cleanliness. Familiarize yourself with facilities, activities, equipment, services, and other pertinent information to provide guests with accurate information. Ensure guest amenities, towels, linen, and other guest needs have an ample supply. Conduct regular inspections of the Spa & Health Club area to ensure cleanliness standards are maintained. Maintain responsibility for the cleanliness of exercise rooms and garden areas. Demonstrate service attributes following industry expectations and company standards including: Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs. Maintain a high level of knowledge which affects the Guest experience. Demonstrating a ‘service’ attitude Taking appropriate action to resolve guest complaints. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Responsible Business
Maintain detailed knowledge of the hotel’s emergency response procedures, particularly in the event of drowning and heatstroke. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, and Fire Life Safety. Familiarise yourself with emergency and evacuation procedures.
Ensure all security incidents, accidents, and near misses are always logged on time and brought to the attention of the Line Manager.
High School diploma or equivalent and 2+ years total experience in a related field. Physically able to participate in emergency life-saving procedures and drills. Knowledge of customer service standards and procedures.
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
