POSITION PURPOSE
Move One’s Relocation Consultants support new expatriates and their families prior to their assignment by introducing them to the community, show them potential neighborhoods, support them with finding a home and sourcing schools and become familiar with the area, culture and customs. Once the expatriate and/or family relocate, the consultant and relocation team continue to offer support services to ensure a smooth settling in process.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Answer any queries, which the transferee may have about the relocation process and his/her expectations about the new location.
Find neighborhoods, residences, schools/childcare for the transferee relevant to their needs and priorities, coordinating with the relocation team to provide optimum service. Coordinate all relevant visits and a suitable itinerary for the transferee based on the agreed services. These visits include, but are not limited to, rental properties, schools, neighborhoods, clubs, etc.
Keep in constant communication with your assigned transferee(s) so that the most suitable itinerary is presented that meets their needs and expectations.
Accompany the transferee on each day’s orientation, home-finding or school search and/or settling-in or familiarization tour.
Follow up to answer additional questions and inform the relocation team and your assigned in-house Relocation Coordinator of the outcome, questions, challenges, needs analysis, follow up schedule, etc.
All Move One Employees and Consultants are expected to:
Work effectively as a team contributor on all assignments.
Interact professionally with Move One employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with Move One employees and organizations.
Perform quality work within deadlines with or without direct supervision.
SKILLS
Excellent and effective written and verbal communication skills (in English as main language) as most of the job revolves around communication with the transferee, colleagues and third party companies/agents
Must be able to meet deadlines and be able to associate well with the transferees and their family members to ensure that the relocations process works to fit their requirements, but above all, be sensitive to their needs both personally and professionally.
Must be an organized person and able to multitask to coordinate a smooth relocation process.
Must be able to negotiate and problem solve effectively and be able to read a situation that may be providing stress to the transferee and their family.
Strong customer service orientation.
International relocation experience is a plus.
Good foundation/knowledge about expat living areas and the rental property market.
Inquisitiveness and eagerness to continuously develop self-knowledge in and around the city.
WORK REQUIREMENTS
Move One requires Relocation Consultants to be dedicated to only Move One and not perform relocation or real estate services for other companies at the same time.
Relocation Consultants' workloads are flexible and agreed in advance. Once a Consultant is appointed to a transferee, they are expected to handle the communication and physical service from start to finish. We, therefore, request that Consultants provide the in-house Relocation Team with their set available days and hours well in advance. Consultants are required to be committed to handle a transferee’s support (i.e. 1, 2 or 3 days face-to-face as well as telephone and email communication prior to, during and follow ups) start to finish to avoid disruption or communication and relationship building barriers. Flexible hours have no minimum per month or maximum as they vary based on the Consultant’s availability and the work load.
All members of the Relocation team (in-house or flexible) are required to use the Move One CRM for tracking all work performed, communication about the job, client and transferee data, planned and modified itineraries, feedback and comments about the ongoing service and a full, detailed report upon service completion.
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