Job Summary
Responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfied and that sales improves.
Job Responsibilities 1
Train, motivate, and lead after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Organize promotional and marketing campaigns to create awareness and product publicity
Supervise the operations of after sales teams to ensure set targets are met
Job Responsibilities 2
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Conduct price and contract negotiations with clients to establish contract details and attain profit margin
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after sales activities
Ensure compliance with all general and company policies when carrying out job duties.
Job Knowledge & Skills
• Communication Skills Leadership SkillsProblem-solving Skills
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Total 8 years experience
3 years in a management role
3 years GCC experience
Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Creates Strategy - Developing
Drives Performance - Developing
Develops Future Leaders - Developing
Catering Sales L3
Events Management L3
Corporate Sales L3
Corporate Conferences L3
Group Sales L3
Education
Bachelor's Degree in Business Administration or Marketing
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
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